Frequently Asked Questions
About Our Products
Q: What makes your skincare products different?
A: Our products are professionally formulated using science-backed ingredients and organic components. Each formula is carefully crafted to deliver visible results while being gentle enough for daily use. We focus on proven actives like hyaluronic acid, prebiotics, peptides, and clinical-strength ingredients like 5% Urea.
Q: Are your products suitable for sensitive skin?
A: Yes! We offer a complete Sensitive Skin collection specifically designed for reactive and delicate skin types. Our sensitive formulas are free from harsh ingredients and enriched with soothing botanicals like aloe juice, shea butter, and calming extracts. All products are dermatologically tested.
Q: Can I use multiple products together?
A: Absolutely! Our products are designed to work synergistically. We offer curated collections like the Age-Defying Trio and Ultimate Hydration Duo that complement each other perfectly. You can also mix and match individual products to create your ideal routine.
Q: What skin types do your products work for?
A: Our range is formulated for all skin types, with specific solutions for:
- Sensitive and reactive skin
- Dry and dehydrated skin
- Mature skin with anti-aging concerns
- Normal skin seeking maintenance and prevention
Q: Are your products organic/natural?
A: Many of our products contain organic ingredients and are clearly marked on our ingredient lists. We use a blend of natural botanicals and scientifically-proven actives to ensure both safety and efficacy.
Q: Do you test on animals?
A: No, we and our suppliers are committed to cruelty-free skincare. None of our products or ingredients are tested on animals.
Q: Are your products safe during pregnancy?
A: While our products use gentle, skin-safe ingredients, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.
Usage & Results
Q: How long before I see results?
A: Results vary by product and individual skin needs:
- Hydration products: Immediate moisture boost, with lasting improvements in 1-2 weeks
- Anti-aging products: Initial plumping effects within days, with visible smoothing in 2-4 weeks
- Barrier repair: Soothing effects immediately, with strengthened skin barrier in 1-2 weeks
Q: How should I store my products?
A: Store in a cool, dry place away from direct sunlight. Avoid extreme temperatures. Most products have a 12-month shelf life after opening (look for the PAO symbol on packaging).
Q: Can I use these products on my face and body?
A: Some products are designed for dual use (like our Sensitive Skin Body Cream), while others are specifically formulated for facial or body use. Check individual product descriptions for guidance.
Ordering & Shipping
Q: Do you offer sample sizes?
A: Currently, we focus on full-size products and curated sets. Our collection boxes make great starter sets to try multiple products together.
Q: What's your return policy?
A: We want you to love your skincare! If you're not completely satisfied with your purchase, please contact us within 30 days of delivery to discuss return options.
Q: How are your products packaged?
A: Our products come in elegant, protective packaging. Collection sets feature premium boxes perfect for gifting. We're committed to sustainable packaging practices while ensuring product integrity.
Product Recommendations
Q: I'm new to skincare - where should I start?
A: We recommend starting with our Ultimate Hydration Duo for basic moisture needs, or our Sensitive Skin collection if you have reactive skin. These provide gentle introduction to effective skincare.
Q: I have very dry, rough skin - what do you recommend?
A: Our Intensive Hydrating Body Cream with 5% Urea is specifically formulated for rough, stubborn dry skin. Pair it with our gentle cleansers for a complete hydration system.
Contact & Support
Q: How can I contact you?
A: You can contact us by email at ynkaskin@gmail.com. Please allow 24-48 hours for a reply.